Last updated: 6 July 2026
We want you to be satisfied with your purchase. Because we sell custom digital services, this policy explains when refunds are available. It should be read together with our Terms & Conditions and Cancellation Policy.
1. Before work begins
If you cancel your order before we have started work and before any project materials have been produced, you are entitled to a full refund.
2. After work begins
Once we have started working on your order, refunds are handled as follows:
- If work has started but no draft or deliverable has been shared, you may receive a partial refund for the portion of work not yet performed.
- Once a first draft or concept has been delivered, the order is considered substantially performed and is generally non-refundable. Instead, you are entitled to the revision rounds included with your service.
3. Services not eligible for refund
Completed and delivered work, downloadable files that have been provided, and third-party costs already incurred on your behalf (such as domains, paid plugins or stock assets) are non-refundable.
4. If we cannot deliver
If we are unable to deliver the service you ordered, you will receive a full refund of the amount paid.
5. How refunds are issued
Approved refunds are returned to your original payment method via our payment provider (Stripe). Refunds typically appear within 5–10 business days, depending on your bank or card issuer. For installment payments made through Tabby, refunds are processed according to Tabby's terms.
6. How to request a refund
To request a refund, email info@ainextdev.com with your order number and the reason for your request. We aim to respond within 2 business days.
7. Contact
Questions about refunds? Contact us at info@ainextdev.com or +971 54 202 2955.